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Admin Interface

The NeonNow Admin app allows admin users to configure key aspects of the contact centre. The app interface consists of 4 sections accessible from the left menu:

  1. Contact Centres
  2. Users
  3. Support
  4. Settings

Contact Centres​

Contact Centres section shows the list of all CX instances created by your organisation. Selecting an instance will allow you to go into the admin configurations for that particular instance.

See the Feature and Channel guides within this Admin guide for guidance on administering the various features within CX.

Users​

Inviting and managing the people who can access the NeonNow Admin app is part of the CX platform layer, not CX itself. Org Admins and Admins invite users by email, assign one of the platform roles (Org Admin, Admin, Operations, Campaigner), and manage or remove them.

For the full process, see the CX platform docs:

note

Admin-app users are different from contact-centre agents. Provisioning agents on Amazon Connect is covered under User Management in this guide.

Support​

This is a link allowing you to log into Support portal for contacting support team.

Settings​

Settings section allows the configurations of other settings

  1. Branding
  2. Point of Contact

Branding​

Branding allows the customisation of the product name, logo and help doc url.

  1. Product Name and Help doc Click on Product Name and Help doc to change the name of CX to be of your own preference. The url of help doc can also be customised to suit.

  2. logo Click on Logo to update a custom logo for display on header bar on larger screens.

  3. Favicon Click on Favicon to update smaller version of logo for display on header bar on smaller screens and in the tab of the browser.

Point of Contact​

The organisation's point of contact is managed at the platform level. See Organisation Settings in the CX platform docs to update the organisation name and point of contact.